 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
 Installation
 Introduction
 Quick-Start Tutorial
 Call Trees
 Nodes
 VBScript Macros
 The Call History
 Outbound Calls
 Menu Bar Options
 Essential How-To's
 Advanced How-To's
 Example Applications
 Telephony Hardware
 Lucent Text-to-Speech Engine
 RealSpeak (TM) Text-to-Speech Engine
 RealSpeak(TM) Engine Custom User Dictionary
 RealSpeak (TM) Control Sequences
 Enterprise Class Telephony
 Technical Information
 Troubleshooting
 Index
 Glossary of Terms
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