Contents

Copyright Notice  Active Call Center End-User License Agreement  Lucent Text-to-Speech Engine Software License Agreement  Typographical Conventions  Installation  Introduction  Quick-Start Tutorial  Call Trees  Nodes  VBScript Macros  The Call History  Outbound Calls       Initiating Outbound Calls            Initiating Calls from the User Interface            Initiating Outbound Calls from Third Party Applications            Initiating Outbound Calls from Inbound Calls            Initiating Outbound Calls from MS-DOS Applications            Initiating Outbound Dialing Directly via Active Call Center API       Outbound Dialing COM Object       Dialing Out on Multiple Lines Simultaneously       Power Dialer COM Object for Multi-Line Dialing       Scheduling Outbound Calls       Special Considerations for Outbound Call Trees  Menu Bar Options  Essential How-To's  Advanced How-To's  Example Applications  Telephony Hardware  Lucent Text-to-Speech Engine  RealSpeak (TM) Text-to-Speech Engine  Enterprise Class Telephony  Technical Information  Troubleshooting  Index  Glossary of Terms