Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Expand Advanced How-To's
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Collapse Enterprise Class Telephony
      Riding the Nines
      Formulating Reliability Targets
     Expand Meeting Reliability Targets with Active Call Center
      Scaling Active Call Center Deployments
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms