Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Collapse Advanced How-To's
     Expand Call Routing and Flow Control
     Expand Advanced Audio Topics
     Expand Application Integration Topics
     Expand Auto Start/Stop and Scheduling Topics
     Collapse Internet Topics
          Expand How to Send E-Mail from a Macro
           How to Retrieve and Manipulate Internet Documents
           How to Move Files To/From a Website via FTP
           How to Add Telephony Features to a Web Site
           How to Use Voice-over-IP (VoIP)
           Create Streaming Audio Webcasts from the Telephone
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms