Contents

Copyright Notice  Active Call Center End-User License Agreement  Lucent Text-to-Speech Engine Software License Agreement  Typographical Conventions  Installation  Introduction  Quick-Start Tutorial  Call Trees  Nodes  VBScript Macros  The Call History  Outbound Calls  Menu Bar Options  Essential How-To's  Advanced How-To's       Call Routing and Flow Control       Advanced Audio Topics       Application Integration Topics       Auto Start/Stop and Scheduling Topics       Internet Topics            How to Send E-Mail from a Macro                 Sending E-Mail with a COM Compliant Client                 Reading E-Mail from a COM Compliant Client                 Sending E-Mail from a Simple Mail Client                 Sending E-Mail with Microsoft CDO            How to Retrieve and Manipulate Internet Documents            How to Move Files To/From a Website via FTP            How to Add Telephony Features to a Web Site            How to Use Voice-over-IP (VoIP)            Create Streaming Audio Webcasts from the Telephone  Example Applications  Telephony Hardware  Lucent Text-to-Speech Engine  RealSpeak (TM) Text-to-Speech Engine  Enterprise Class Telephony  Technical Information  Troubleshooting  Index  Glossary of Terms