Contents

Copyright Notice  Active Call Center End-User License Agreement  Lucent Text-to-Speech Engine Software License Agreement  Typographical Conventions  Installation  Introduction  Quick-Start Tutorial  Call Trees  Nodes  VBScript Macros  The Call History  Outbound Calls  Menu Bar Options  Essential How-To's  Advanced How-To's  Example Applications       Example Call Trees       Answering Machine       Voice Mail       Message Forwarding       Virtual Receptionist       Fax-on-Demand       Interactive Information Services            Static Content            Content from Existing Files            Database Content            Web or Internet Content       Sales Force Reporting and Monitoring       Automated Alerting Applications       Automated Surveying, Telemarketing, and Polling       Web Site with Telephony Features       Conversation Recording Solutions  Telephony Hardware  Lucent Text-to-Speech Engine  RealSpeak (TM) Text-to-Speech Engine  Enterprise Class Telephony  Technical Information  Troubleshooting  Index  Glossary of Terms