Contents

Copyright Notice  Active Call Center End-User License Agreement  Lucent Text-to-Speech Engine Software License Agreement  Typographical Conventions  Installation  Introduction  Quick-Start Tutorial  Call Trees  Nodes  VBScript Macros       Learning VBScript       VBScript Resources       Variables Used in Macros            Response Variable            GotoNode Variable            Speak Variables            SpeakInteractive Variables            SpeakInteractiveWave Variables            Record Variables            Touch Tone Buffer Variables            Caller ID Variables            Call Information Variables            TransferCallTo Variable                 Blind Call Transfers                 Announced Call Transfers                 Three Way (or Conference) Calling            PlayTouchTones Variable            SendModemCommands Variable            Node Variables            Creating Extra Global Variables       Integrating COM Applications       Integrating Other Applications       Testing and Debugging VBScript Macros       VBScript Built-In Functions (Global Functions)       Automating Windows Tasks       Call Ending VBScript Macro  The Call History  Outbound Calls  Menu Bar Options  Essential How-To's  Advanced How-To's  Example Applications  Telephony Hardware  Lucent Text-to-Speech Engine  RealSpeak (TM) Text-to-Speech Engine  Enterprise Class Telephony  Technical Information  Troubleshooting  Index  Glossary of Terms