Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Collapse Essential How-To's
      How to Set the Software to Answer Phone Calls
      How to Play Wave Sound Files
      How to Record Audio from Callers
      How to Perform Conditional Call Processing
      How to Accept Different Types of Responses
      How to Retrieve and Use Caller ID Information
      How to Make Outbound Calls
      How to Enable Multiple Lines
      How to Build a Reliable, Scalable Telephony System
Expand Advanced How-To's
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms