Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Collapse Introduction
      Getting Started
      Starting Active Call Center for the First Time
      Testing Your Modems and Telephony Hardware
      Introduction to Call Trees
      Main Program Window
      Introduction to Macros and VBScript
      Examples
      Limitations of the Software
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Expand Advanced How-To's
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Expand Troubleshooting
 Index
Expand Glossary of Terms