Contents

 
 Copyright Notice
 Active Call Center End-User License Agreement
 Lucent Text-to-Speech Engine Software License Agreement
 Typographical Conventions
Expand Installation
Expand Introduction
Expand Quick-Start Tutorial
Expand Call Trees
Expand Nodes
Expand VBScript Macros
Expand The Call History
Expand Outbound Calls
Expand Menu Bar Options
Expand Essential How-To's
Expand Advanced How-To's
Expand Example Applications
Expand Telephony Hardware
Expand Lucent Text-to-Speech Engine
Expand RealSpeak (TM) Text-to-Speech Engine
Expand Enterprise Class Telephony
Expand Technical Information
Collapse Troubleshooting
      Troubleshooting: Installation Problems
      Troubleshooting: Modem Test Problems
      Troubleshooting: General Telephony Hardware Problems
      Troubleshooting: Touch Tone Detection
      Troubleshooting: Software Suddenly Stops Working
      Troubleshooting: Caller ID Problems
      Checking for Device or Resource Conflicts
      Checking Installation of Telephony Audio Drivers
      Advanced Modem Diagnostics
     Expand TAPI Telephony Hardware-Specific Issues
      Known Errors
 Index
Expand Glossary of Terms