Index

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


A
Active Call Center APIActive Call Center API, How to Integrate with Visual Basic and Other Development Tools, Initiating Outbound Dialing Directly via Active Call Center API
Active Call Center End-User License AgreementActive Call Center End-User License Agreement
Active Call Center Professional FeaturesActive Call Center Professional Features
Add New ResponsesAdd New Responses, Creating, Modifying, and Deleting Nodes
Advanced Audio TopicsAdvanced Audio Topics
Advanced How-To'sActive Call Center API, Advanced How-To's, Getting Started
Advanced Modem DiagnosticsAdvanced Modem Diagnostics
Advanced TabAdvanced Tab
Allow the Call to Continue Even if No Response is GivenAnswering Machines on Outbound Calls, Response Variable, Allow the Call to Continue Even if No Response is Given, Components of a Node and How they are Processed
Amplifying Audio Generated by Lucent EnginesAmplifying Audio Generated by Lucent Engines, Tools Menu
Announced Call TransfersAnnounced Call Transfers
Answer DetectionUsing Software Based Answer Detection
Answering MachineAnswering Machine
Answering Machines on Outbound CallsAnswering Machines on Outbound Calls, Special Considerations for Outbound Call Trees
AppPath VariableAppPath Variable
Application Integration TopicsApplication Integration Topics
Ask This QuestionIf the User Asks for "Help"..., If the response is not understood..., If there is no response, or the question must be repeated..., Ask This Question
Auto Start/Stop and Scheduling TopicsAuto Start/Stop and Scheduling Topics
Automated Alerting ApplicationsAutomated Alerting Applications
Automated Surveying, Telemarketing, and PollingAutomated Surveying, Telemarketing, and Polling
Automating Windows TasksHow to Start and Manipulate Applications from a Macro, Automating Windows Tasks, Integrating Other Applications
Avaya IP OfficeAvaya IP Office, How to Use Voice-over-IP (VoIP)
B
Blind Call TransfersVoice Telephony Settings, Blind Call Transfers
Branch to Node FieldBranch to Node Field
Brooktrout TAPI Drivers Windows 2000 WorkaroundTroubleshooting Brooktrout TAPI Hardware, Brooktrout TAPI Drivers Windows 2000 Workaround, Installing Brooktrout Telephony Cards
Brooktrout Telephony CardsBrooktrout Telephony Cards, System Requirements
Build a Header ButtonTesting and Debugging VBScript Macros, Build a Header Button
C
Call Ending VBScript MacroCall Ending VBScript Macro
Call History Tips and TricksCall History Tips and Tricks
Call History User InterfaceCall History User Interface
Call Information VariablesCall Information Variables
Call Routing and Flow ControlCall Routing and Flow Control
Call TransfersTransferCallTo Variable
Call TreeCall Tree
Call Tree MenuCall Tree Menu
Call Tree WindowCall Tree Window
Call TreesIntroduction to Call Trees, Call Trees, Main Program Window
Call Trees
      CopyingMake a Copy of a Call Tree
      Create NewCreate a New Call Tree
      Inbound vs. OutboundInbound vs. Outbound Call Trees
      MovingMoving Call Trees
      OpeningOpen a Call Tree
      SavingSaving Call Trees
CallID VariableCallID Variable, Record Variables
CallLineNumber VariableCallLineNumber Variable
CalledNumber VariableCalledNumber Variable
Caller ID VariablesHow to Retrieve and Use Caller ID Information, Caller ID Variables
Checking Installation of Telephony Audio DriversChecking Installation of Telephony Audio Drivers, Troubleshooting: General Telephony Hardware Problems
Checking for Device or Resource ConflictsChecking for Device or Resource Conflicts, Troubleshooting: Software Suddenly Stops Working, Troubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems
Close the Call Monitor from a MacroHow to Close the Call Monitor from an Inbound Call, Close the Call Monitor from a Macro
Command Line OptionsCommand Line Options, How to Schedule Monitoring and Dialing Tasks, How to Schedule Monitoring and Dialing Tasks, How to Integrate with Visual Basic and Other Development Tools
Comparing Visual Basic, Visual Basic for Applications, and VBScriptIntegrating COM Applications, Comparing Visual Basic, Visual Basic for Applications, and VBScript
Components of a Node and How they are ProcessedGotoNode Variable, Allow the Call to Continue Even if No Response is Given, VBScript Macro Tab, Components of a Node and How they are Processed, How Call Trees are Processed
Content from Existing FilesContent from Existing Files
Conversation Recording SolutionsConversation Recording Solutions
Copyright NoticeCopyright Notice
Create Streaming Audio Webcasts from the TelephoneCreate Streaming Audio Webcasts from the Telephone
Create a New Call TreeFile Menu, Create a New Call Tree
Creating Extra Global VariablesCreating Extra Global Variables, Add New Responses
Creating New VoicesCreating New Voices
Creating, Modifying, and Deleting NodesCreating, Modifying, and Deleting Nodes
Customizing Speech OutputCustomizing Speech Output, Modifying Voices, Speak Variables
Customizing the Call History Database FormatActive Call Center Professional Features, Maximizing the Active Call Center Software's Uptime, Customizing the Call History Database Format, Using the Default Call History
D
Database ContentDatabase Content
Delete Responses ButtonDelete Responses Button, Creating, Modifying, and Deleting Nodes
Dialing Out on Multiple Lines SimultaneouslyDialing Out on Multiple Lines Simultaneously, Initiating Outbound Calls from MS-DOS Applications
Documenting Call TreesDocumenting Call Trees
Don't Ask a Question at this NodeDon't Ask a Question at this Node
Dynamic Question PromptsDynamic Question Prompts
E
E-Mail PreprocessingE-Mail Preprocessing
Enterprise Class TelephonyEnterprise Class Telephony, How to Build a Reliable, Scalable Telephony System, Limitations of the Software
Essential How-To'sEssential How-To's, Getting Started
Example ApplicationsExample Applications, Getting Started
Example Call TreesExample Call Trees, Getting Started
ExamplesExamples
Examples of Accepting Different ResponsesHow to Accept Different Types of Responses, Examples of Accepting Different Responses, When Response Matches Field
Extracting Data from the Default Call HistoryAutomated Surveying, Telemarketing, and Polling, Identifying No Answers and Busy Signals, Extracting Data from the Default Call History
F
Fax-on-DemandFax-on-Demand
File MenuFile Menu
Folder VariableAnswering Machines on Outbound Calls, Customizing the Call History Database Format, Folder Variable
Font Size ButtonFont Size Button
Formulating Reliability TargetsFormulating Reliability Targets
Forward Messages to a WebsiteForward Messages to a Website
Forward Voice Messages to E-MailForward Voice Messages to E-Mail, Voice Mail, Sending E-Mail with a COM Compliant Client
Forwarding Messages to Other Phones and PagersForwarding Messages to Other Phones and Pagers, Voice Mail
G
Getting StartedGetting Started
Global VariablesGlobal Variables
GotoNode VariableHow to Perform Conditional Call Processing, GotoNode Variable
H
Header Used to Test VBScript MacroTesting and Debugging VBScript Macros, Header Used to Test VBScript Macro
Help MenuHelp Menu
How Call Trees are ProcessedHow Call Trees are Processed
How to Accept Different Types of ResponsesExample Call Trees, How to Accept Different Types of Responses
How to Add Telephony Features to a Web SiteWeb Site with Telephony Features, Example Call Trees, How to Add Telephony Features to a Web Site
How to Analyze and Compare Recorded Audio DataHow to Analyze and Compare Recorded Audio Data
How to Build a Reliable, Scalable Telephony SystemHow to Build a Reliable, Scalable Telephony System
How to Change Pronunciation for Text-to-Speech and Speech RecognitionHow to Change Pronunciation for Text-to-Speech and Speech Recognition, Tools Menu
How to Change Recording Silence Detection LevelsHow to Change Recording Silence Detection Levels
How to Close the Call Monitor from an Inbound CallHow to Close the Call Monitor from an Inbound Call
How to Convert Touch Tones to Specific WordsHow to Convert Touch Tones to Specific Words
How to Enable Fast Forward/Rewind and Other Special Playback FeaturesHow to Enable Fast Forward/Rewind and Other Special Playback Features
How to Enable Multiple LinesHow to Enable Multiple Lines
How to Extract Sections of a Wave FileHow to Extract Sections of a Wave File
How to Implement Three Way CallingHow to Implement Three Way Calling
How to Increase Volume of a Wave File through ScriptingHow to Increase Volume of a Wave File through Scripting, Record Variables
How to Integrate FaxingFax-on-Demand, Example Call Trees, How to Integrate Faxing
How to Integrate with Visual Basic and Other Development ToolsExample Call Trees, How to Integrate with Visual Basic and Other Development Tools
How to Join Multiple Wave Files into One Wave FileHow to Join Multiple Wave Files into One Wave File
How to Make Outbound CallsHow to Make Outbound Calls
How to Match Touch Tones to WordsHow to Match Touch Tones to Words
How to Move Files To/From a Website via FTPForward Messages to a Website, How to Move Files To/From a Website via FTP, How to Retrieve and Manipulate Internet Documents
How to Obtain Foreign Language and Other Speech EnginesHow to Obtain Foreign Language and Other Speech Engines
How to Page an Operator at the ComputerHow to Page an Operator at the Computer
How to Perform Call Transfers / ForwardingHow to Perform Call Transfers / Forwarding
How to Perform Conditional Call ProcessingHow to Perform Conditional Call Processing
How to Perform Credit Card Processing for E-CommerceHow to Perform Credit Card Processing for E-Commerce
How to Play Wave Sound FilesHow to Play Wave Sound Files
How to Play a Sound File to the Speakers During a CallHow to Play a Sound File to the Speakers During a Call
How to Read and Write a Database from a MacroDatabase Content, Example Call Trees, How to Read and Write a Database from a Macro
How to Record Audio from CallersHow to Record Audio from Callers
How to Restrict Access with PasswordsStatic Content, How to Restrict Access with Passwords, How to Perform Conditional Call Processing
How to Retrieve and Manipulate Internet DocumentsHow to Retrieve and Manipulate Internet Documents
How to Retrieve and Use Caller ID InformationHow to Retrieve and Use Caller ID Information
How to Run Active Call Center as a ServiceMaximizing Operating System Uptime, How to Run Active Call Center as a Service
How to Schedule Monitoring and Dialing TasksHow to Schedule Monitoring and Dialing Tasks, How to Start Monitoring Automatically on Power-Up, Scheduling Outbound Calls, Dialing Out on Multiple Lines Simultaneously
How to Send E-Mail from a MacroExample Call Trees, Example Call Trees, How to Send E-Mail from a Macro
How to Set the Number of Rings Before AnswerHow to Set the Number of Rings Before Answer
How to Set the Software to Answer Phone CallsHow to Set the Software to Answer Phone Calls
How to Start Monitoring Automatically on Power-UpHow to Start Monitoring Automatically on Power-Up
How to Start and Manipulate Applications from a MacroHow to Start and Manipulate Applications from a Macro
How to Use Voice-over-IP (VoIP)How to Use Voice-over-IP (VoIP)
How to do a Timed Delay During a CallHow to do a Timed Delay During a Call
I
Identifying No Answers and Busy SignalsIdentifying No Answers and Busy Signals, Special Considerations for Outbound Call Trees
If the User Asks for "Help"...If the User Asks for "Help"...
If the response is not understood...If the response is not understood...
If there is no response, or the question must be repeated...If there is no response, or the question must be repeated...
Inbound vs. Outbound Call TreesSpecial Considerations for Outbound Call Trees, Inbound vs. Outbound Call Trees
Initiating Calls from the User InterfaceAutomated Surveying, Telemarketing, and Polling, Initiating Calls from the User Interface
Initiating Outbound CallsInitiating Outbound Calls
Initiating Outbound Calls from Inbound CallsInitiating Outbound Calls from Inbound Calls
Initiating Outbound Calls from MS-DOS ApplicationsInitiating Outbound Calls from MS-DOS Applications
Initiating Outbound Calls from Third Party ApplicationsInitiating Outbound Calls from Third Party Applications
Initiating Outbound Dialing Directly via Active Call Center APIDialing Out on Multiple Lines Simultaneously, Initiating Outbound Dialing Directly via Active Call Center API
InstallationInstallation
Installation Instructions for Hardware Locked ProductInstallation Instructions for Hardware Locked Product
Installing Brooktrout Telephony CardsTroubleshooting Brooktrout TAPI Hardware, Installing Brooktrout Telephony Cards, Brooktrout Telephony Cards
Installing Dialogic Telephony CardsInstalling Dialogic Telephony Cards, Intel / Dialogic Telephony Boards, Installing Brooktrout Telephony Cards
Installing Microsoft FaxInstalling Microsoft Fax, Fax-on-Demand, Example Call Trees, How to Integrate Faxing
Integrating COM ApplicationsHow to Start and Manipulate Applications from a Macro, Integrating COM Applications
Integrating Other ApplicationsIntegrating Other Applications
Intel / Dialogic Telephony BoardsIntel / Dialogic Telephony Boards
Interactive Information ServicesInteractive Information Services
Internet TopicsInternet Topics
IntroductionQuick-Start Tutorial, Getting Started, Introduction
Introduction to Call TreesIntroduction to Call Trees
Introduction to Macros and VBScriptVBScript Macros, Introduction to Macros and VBScript
K
Known ErrorsKnown Errors, Limitations of the Software
L
Learning VBScriptTesting and Debugging VBScript Macros, Learning VBScript
Limitations of the SoftwareVoice Modems, When Response Matches Field, Limitations of the Software
Local VariablesLocal Variables
Lucent Text-to-Speech EngineLucent Text-to-Speech Engine, Tools Menu
Lucent Text-to-Speech Engine Software License AgreementLucent Text-to-Speech Engine Software License Agreement
M
Main Program WindowMenu Bar Options, Main Program Window
Make a Copy of a Call TreeFile Menu, Creating Extra Global Variables, Response Variable, Make a Copy of a Call Tree
Manipulating Call TreesManipulating Call Trees
Manually Installing Brooktrout Wave DriversManually Installing Brooktrout Wave Drivers
Maximizing Operating System UptimeMaximizing Operating System Uptime
Maximizing Uptime for Telephony HardwareMaximizing Uptime for Telephony Hardware
Maximizing the Active Call Center Software's UptimeMaximizing the Active Call Center Software's Uptime
Maximizing the Computer's UptimeMaximizing the Computer's Uptime
Meeting Reliability Targets with Active Call CenterMeeting Reliability Targets with Active Call Center
Menu Bar OptionsMenu Bar Options
Message ForwardingMessage Forwarding
ModemBlaster DE5620 ModemsModemBlaster DE5620 Modems
Modifying VoicesModifying Voices
Moving Call TreesMoving Call Trees
N
NodeNode
Node VariablesNode Variables, Node Variables
NodesIntroduction to Call Trees, How to Perform Conditional Call Processing, Nodes, How Call Trees are Processed
O
Open a Call TreeOpen a Call Tree
Outbound CallsAutomated Surveying, Telemarketing, and Polling, Automated Alerting Applications, Example Call Trees, How to Make Outbound Calls, Outbound Calls
Outbound Dialing COM ObjectActive Call Center API, Active Call Center API, Maximizing the Active Call Center Software's Uptime, How to Integrate with Visual Basic and Other Development Tools, Power Dialer COM Object for Multi-Line Dialing, Dialing Out on Multiple Lines Simultaneously, Outbound Dialing COM Object
P
PassedValue variableOutbound Dialing COM Object, PassedValue variable
Phone Calls MenuPhone Calls Menu
Phonetic Alphabets and Special Symbols for <SpelledWord>Phonetic Alphabets and Special Symbols for <SpelledWord>, When Response Matches Field
Play a Sound File From a MacroHow to Play a Sound File to the Speakers During a Call, Play a Sound File From a Macro
PlayTouchTones VariableSendModemCommands Variable, SendModemCommands Variable, PlayTouchTones Variable
Power Dialer COM Object for Multi-Line DialingPower Dialer COM Object for Multi-Line Dialing, Dialing Out on Multiple Lines Simultaneously, Dialing Out on Multiple Lines Simultaneously, Dialing Out on Multiple Lines Simultaneously, Outbound Dialing COM Object
Q
Question TabQuestion Tab
Quick-Start TutorialAnswering Machine, Example Call Trees, How to Perform Conditional Call Processing, Creating Extra Global Variables, Node Variables, Record Variables, Record Variables, Response Variable, Response Variable, Response Variable, Variables Used in Macros, Quick-Start Tutorial, Getting Started
Quick-Start Tutorial
      InstructionsHow to Perform Conditional Call Processing, How to Perform Conditional Call Processing, How to Record Audio from Callers, Node Variables, Node Variables, Folder Variable, Folder Variable, Add New Responses, Responses Tab, Ask This Question, Don't Ask a Question at this Node, Question Tab, Creating, Modifying, and Deleting Nodes, Creating, Modifying, and Deleting Nodes, Quick-Start Tutorial: Instructions
      Learning ObjectivesQuick-Start Tutorial: Learning Objectives
      Review ObjectivesQuick-Start Tutorial: Review Objectives
R
Reading E-Mail from a COM Compliant ClientReading E-Mail from a COM Compliant Client
RealSpeak (TM) Control SequencesCustomizing Speech Output, RealSpeak (TM) Control Sequences
RealSpeak (TM) Text-to-Speech EngineRealSpeak (TM) Text-to-Speech Engine
RealSpeak(TM) Engine Custom User DictionaryRealSpeak(TM) Engine Custom User Dictionary
Record VariablesMaximizing the Active Call Center Software's Uptime, Content from Existing Files, Content from Existing Files, Forwarding Messages to Other Phones and Pagers, Forwarding Messages to Other Phones and Pagers, Forwarding Messages to Other Phones and Pagers, Forward Voice Messages to E-Mail, Forward Voice Messages to E-Mail, Forward Voice Messages to E-Mail, Voice Mail, Voice Mail, Answering Machine, Answering Machine, Answering Machine, How to Change Recording Silence Detection Levels, How to Record Audio from Callers, Voice Telephony Settings, Record Variables
Recording and Modifying WAV Audio FilesRecording and Modifying WAV Audio Files, How to Play Wave Sound Files, Speak Variables, Ask This Question
Response VariableResponse Variable
Responses TabHow to Accept Different Types of Responses, How to Perform Conditional Call Processing, Responses Tab
Riding the NinesRiding the Nines
Run an Application from a MacroRun an Application from a Macro
S
Sales Force Reporting and MonitoringSales Force Reporting and Monitoring
Saving Call TreesSaving Call Trees
Scaling Active Call Center DeploymentsScaling Active Call Center Deployments
Scheduling Outbound CallsScheduling Outbound Calls
Selecting Lucent Text-to-Speech Voice and LanguageSelecting Lucent Text-to-Speech Voice and Language
SendModemCommands VariableVirtual Receptionist, How to Perform Call Transfers / Forwarding, SendModemCommands Variable
Sending E-Mail from a Simple Mail ClientSending E-Mail from a Simple Mail Client
Sending E-Mail with Microsoft CDOSending E-Mail with Microsoft CDO
Sending E-Mail with a COM Compliant ClientSending E-Mail with a COM Compliant Client
Silence DetectionRecord Variables, How to Change Recording Silence Detection Levels
Speak VariablesContent from Existing Files, Static Content, Answering Machine, How to Play Wave Sound Files, Record Variables, Record Variables, SpeakInteractiveWave Variables, SpeakInteractive Variables, Speak Variables
SpeakInteractive VariablesHow to Enable Fast Forward/Rewind and Other Special Playback Features, SpeakInteractive Variables, Speak Variables
SpeakInteractiveWave VariablesVoice Mail, Answering Machine, How to Enable Fast Forward/Rewind and Other Special Playback Features, How to Play Wave Sound Files, SpeakInteractiveWave Variables, SpeakInteractive Variables, SpeakInteractive Variables, Speak Variables, Speak Variables
Special Considerations for Outbound Call TreesSpecial Considerations for Outbound Call Trees
Starting Active Call Center for the First TimeStarting Active Call Center for the First Time, Installation Instructions for Hardware Locked Product
Static ContentStatic Content
System RequirementsSystem Requirements
T
TAPITAPI
TAPI Telephony Hardware-Specific IssuesTAPI Telephony Hardware-Specific Issues, Troubleshooting: Caller ID Problems, Troubleshooting: General Telephony Hardware Problems
Technical Details on Supported Audio FormatsTechnical Details on Supported Audio Formats
Technical InformationTechnical Information
Telephony HardwareTelephony Hardware
Terminal NodeTerminal Node
Test Active Call Center's ReliabilityTest Active Call Center's Reliability
Test the Macro ButtonTest the Macro Button
Testing Your Modems and Telephony HardwareTools Menu, Testing Your Modems and Telephony Hardware
Testing and Debugging VBScript MacrosTesting and Debugging VBScript Macros, When Response Matches Field
The Call HistoryThe Call History
Three Way (or Conference) CallingConversation Recording Solutions, Conversation Recording Solutions, How to Implement Three Way Calling, Three Way (or Conference) Calling
Three-Way Calling with a Brooktrout ATI CardThree-Way Calling with a Brooktrout ATI Card
Tools MenuTools Menu
Touch Tone Buffer VariablesCreate Streaming Audio Webcasts from the Telephone, Touch Tone Buffer Variables
Touch Tone DetectionWhen Response Matches Field, Quick-Start Tutorial: Instructions, How to Accept Different Types of Responses, Examples of Accepting Different Responses
TransferCallTo VariableVirtual Receptionist, Virtual Receptionist, How to Perform Call Transfers / Forwarding, How to Perform Call Transfers / Forwarding, TransferCallTo Variable
TroubleshootingTroubleshooting
Troubleshooting Brooktrout TAPI HardwareTroubleshooting Brooktrout TAPI Hardware, TAPI Telephony Hardware-Specific Issues, Installing Brooktrout Telephony Cards, Brooktrout Telephony Cards, How to Enable Multiple Lines
Troubleshooting
      Caller ID ProblemsTroubleshooting: Caller ID Problems, Caller ID Variables
      General Telephony Hardware ProblemsTroubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems, Voice Modems
      Installation ProblemsTroubleshooting: Installation Problems
      Modem Test ProblemsTroubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems
      Software Suddenly Stops WorkingTroubleshooting: Software Suddenly Stops Working
      Touch Tone DetectionTroubleshooting: Touch Tone Detection
Typographical ConventionsTypographical Conventions
U
Uninstall Active Call CenterUninstall Active Call Center, Installation Instructions for Hardware Locked Product
Update Responses ButtonUpdate Responses Button
Use Operator Override During Touch Tone InputUse Operator Override During Touch Tone Input
Use a Custom Timeout Setting at this NodeRecord Variables, Use a Custom Timeout Setting at this Node
Use a Specific Text-to-Speech Engine at this NodeUse a Specific Text-to-Speech Engine at this Node
Using Software Based Answer DetectionVoice Telephony Settings, Using Software Based Answer Detection, Special Considerations for Outbound Call Trees
Using the Default Call HistoryUsing the Default Call History
Using the Edit Node WindowUsing the Edit Node Window
V
VBScriptVBScript
VBScript Built-In Functions (Global Functions)VBScript Built-In Functions (Global Functions)
VBScript Macro FieldVBScript Macro Field
VBScript Macro TabVBScript Macro Tab
VBScript MacrosVBScript Macros
VBScript ResourcesVBScript Resources, Learning VBScript, Introduction to Macros and VBScript
Variables Used in MacrosVariables Used in Macros
Virtual ReceptionistVirtual Receptionist
Visual Depiction of NodesBranch to Node Field, Visual Depiction of Nodes
Voice MailVoice Mail
Voice ModemsVoice Modems
Voice Telephony SettingsTechnical Details on Supported Audio Formats, Voice Telephony Settings, Tools Menu, Answering Machines on Outbound Calls, Using Software Based Answer Detection
W
Web Site with Telephony FeaturesWeb Site with Telephony Features
Web or Internet ContentWeb or Internet Content
When Response Matches FieldWhen Response Matches Field
Wizards MenuExample Call Trees, Wizards Menu
M
memory leakmemory leak
P
program folderprogram folder
T
telephony cardtelephony card
V
voice modemvoice modem,