| A |
| Active Call Center API | Active Call Center API, How to Integrate with Visual Basic and Other Development Tools, Initiating Outbound Dialing Directly via Active Call Center API |
| Active Call Center End-User License Agreement | Active Call Center End-User License Agreement |
| Active Call Center Professional Features | Active Call Center Professional Features |
| Add New Responses | Add New Responses, Creating, Modifying, and Deleting Nodes |
| Advanced Audio Topics | Advanced Audio Topics |
| Advanced How-To's | Active Call Center API, Advanced How-To's, Getting Started |
| Advanced Modem Diagnostics | Advanced Modem Diagnostics |
| Advanced Tab | Advanced Tab |
| Allow the Call to Continue Even if No Response is Given | Answering Machines on Outbound Calls, Response Variable, Allow the Call to Continue Even if No Response is Given, Components of a Node and How they are Processed |
| Amplifying Audio Generated by Lucent Engines | Amplifying Audio Generated by Lucent Engines, Tools Menu |
| Announced Call Transfers | Announced Call Transfers |
| Answer Detection | Using Software Based Answer Detection |
| Answering Machine | Answering Machine |
| Answering Machines on Outbound Calls | Answering Machines on Outbound Calls, Special Considerations for Outbound Call Trees |
| AppPath Variable | AppPath Variable |
| Application Integration Topics | Application Integration Topics |
| Ask This Question | If the User Asks for "Help"..., If the response is not understood..., If there is no response, or the question must be repeated..., Ask This Question |
| Auto Start/Stop and Scheduling Topics | Auto Start/Stop and Scheduling Topics |
| Automated Alerting Applications | Automated Alerting Applications |
| Automated Surveying, Telemarketing, and Polling | Automated Surveying, Telemarketing, and Polling |
| Automating Windows Tasks | How to Start and Manipulate Applications from a Macro, Automating Windows Tasks, Integrating Other Applications |
| Avaya IP Office | Avaya IP Office, How to Use Voice-over-IP (VoIP) |
| B |
| Blind Call Transfers | Voice Telephony Settings, Blind Call Transfers |
| Branch to Node Field | Branch to Node Field |
| Brooktrout TAPI Drivers Windows 2000 Workaround | Troubleshooting Brooktrout TAPI Hardware, Brooktrout TAPI Drivers Windows 2000 Workaround, Installing Brooktrout Telephony Cards |
| Brooktrout Telephony Cards | Brooktrout Telephony Cards, System Requirements |
| Build a Header Button | Testing and Debugging VBScript Macros, Build a Header Button |
| C |
| Call Ending VBScript Macro | Call Ending VBScript Macro |
| Call History Tips and Tricks | Call History Tips and Tricks |
| Call History User Interface | Call History User Interface |
| Call Information Variables | Call Information Variables |
| Call Routing and Flow Control | Call Routing and Flow Control |
| Call Transfers | TransferCallTo Variable |
| Call Tree | Call Tree |
| Call Tree Menu | Call Tree Menu |
| Call Tree Window | Call Tree Window |
| Call Trees | Introduction to Call Trees, Call Trees, Main Program Window |
| Call Trees |
| Copying | Make a Copy of a Call Tree |
| Create New | Create a New Call Tree |
| Inbound vs. Outbound | Inbound vs. Outbound Call Trees |
| Moving | Moving Call Trees |
| Opening | Open a Call Tree |
| Saving | Saving Call Trees |
| CallID Variable | CallID Variable, Record Variables |
| CallLineNumber Variable | CallLineNumber Variable |
| CalledNumber Variable | CalledNumber Variable |
| Caller ID Variables | How to Retrieve and Use Caller ID Information, Caller ID Variables |
| Checking Installation of Telephony Audio Drivers | Checking Installation of Telephony Audio Drivers, Troubleshooting: General Telephony Hardware Problems |
| Checking for Device or Resource Conflicts | Checking for Device or Resource Conflicts, Troubleshooting: Software Suddenly Stops Working, Troubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems |
| Close the Call Monitor from a Macro | How to Close the Call Monitor from an Inbound Call, Close the Call Monitor from a Macro |
| Command Line Options | Command Line Options, How to Schedule Monitoring and Dialing Tasks, How to Schedule Monitoring and Dialing Tasks, How to Integrate with Visual Basic and Other Development Tools |
| Comparing Visual Basic, Visual Basic for Applications, and VBScript | Integrating COM Applications, Comparing Visual Basic, Visual Basic for Applications, and VBScript |
| Components of a Node and How they are Processed | GotoNode Variable, Allow the Call to Continue Even if No Response is Given, VBScript Macro Tab, Components of a Node and How they are Processed, How Call Trees are Processed |
| Content from Existing Files | Content from Existing Files |
| Conversation Recording Solutions | Conversation Recording Solutions |
| Copyright Notice | Copyright Notice |
| Create Streaming Audio Webcasts from the Telephone | Create Streaming Audio Webcasts from the Telephone |
| Create a New Call Tree | File Menu, Create a New Call Tree |
| Creating Extra Global Variables | Creating Extra Global Variables, Add New Responses |
| Creating New Voices | Creating New Voices |
| Creating, Modifying, and Deleting Nodes | Creating, Modifying, and Deleting Nodes |
| Customizing Speech Output | Customizing Speech Output, Modifying Voices, Speak Variables |
| Customizing the Call History Database Format | Active Call Center Professional Features, Maximizing the Active Call Center Software's Uptime, Customizing the Call History Database Format, Using the Default Call History |
| D |
| Database Content | Database Content |
| Delete Responses Button | Delete Responses Button, Creating, Modifying, and Deleting Nodes |
| Dialing Out on Multiple Lines Simultaneously | Dialing Out on Multiple Lines Simultaneously, Initiating Outbound Calls from MS-DOS Applications |
| Documenting Call Trees | Documenting Call Trees |
| Don't Ask a Question at this Node | Don't Ask a Question at this Node |
| Dynamic Question Prompts | Dynamic Question Prompts |
| E |
| E-Mail Preprocessing | E-Mail Preprocessing |
| Enterprise Class Telephony | Enterprise Class Telephony, How to Build a Reliable, Scalable Telephony System, Limitations of the Software |
| Essential How-To's | Essential How-To's, Getting Started |
| Example Applications | Example Applications, Getting Started |
| Example Call Trees | Example Call Trees, Getting Started |
| Examples | Examples |
| Examples of Accepting Different Responses | How to Accept Different Types of Responses, Examples of Accepting Different Responses, When Response Matches Field |
| Extracting Data from the Default Call History | Automated Surveying, Telemarketing, and Polling, Identifying No Answers and Busy Signals, Extracting Data from the Default Call History |
| F |
| Fax-on-Demand | Fax-on-Demand |
| File Menu | File Menu |
| Folder Variable | Answering Machines on Outbound Calls, Customizing the Call History Database Format, Folder Variable |
| Font Size Button | Font Size Button |
| Formulating Reliability Targets | Formulating Reliability Targets |
| Forward Messages to a Website | Forward Messages to a Website |
| Forward Voice Messages to E-Mail | Forward Voice Messages to E-Mail, Voice Mail, Sending E-Mail with a COM Compliant Client |
| Forwarding Messages to Other Phones and Pagers | Forwarding Messages to Other Phones and Pagers, Voice Mail |
| G |
| Getting Started | Getting Started |
| Global Variables | Global Variables |
| GotoNode Variable | How to Perform Conditional Call Processing, GotoNode Variable |
| H |
| Header Used to Test VBScript Macro | Testing and Debugging VBScript Macros, Header Used to Test VBScript Macro |
| Help Menu | Help Menu |
| How Call Trees are Processed | How Call Trees are Processed |
| How to Accept Different Types of Responses | Example Call Trees, How to Accept Different Types of Responses |
| How to Add Telephony Features to a Web Site | Web Site with Telephony Features, Example Call Trees, How to Add Telephony Features to a Web Site |
| How to Analyze and Compare Recorded Audio Data | How to Analyze and Compare Recorded Audio Data |
| How to Build a Reliable, Scalable Telephony System | How to Build a Reliable, Scalable Telephony System |
| How to Change Pronunciation for Text-to-Speech and Speech Recognition | How to Change Pronunciation for Text-to-Speech and Speech Recognition, Tools Menu |
| How to Change Recording Silence Detection Levels | How to Change Recording Silence Detection Levels |
| How to Close the Call Monitor from an Inbound Call | How to Close the Call Monitor from an Inbound Call |
| How to Convert Touch Tones to Specific Words | How to Convert Touch Tones to Specific Words |
| How to Enable Fast Forward/Rewind and Other Special Playback Features | How to Enable Fast Forward/Rewind and Other Special Playback Features |
| How to Enable Multiple Lines | How to Enable Multiple Lines |
| How to Extract Sections of a Wave File | How to Extract Sections of a Wave File |
| How to Implement Three Way Calling | How to Implement Three Way Calling |
| How to Increase Volume of a Wave File through Scripting | How to Increase Volume of a Wave File through Scripting, Record Variables |
| How to Integrate Faxing | Fax-on-Demand, Example Call Trees, How to Integrate Faxing |
| How to Integrate with Visual Basic and Other Development Tools | Example Call Trees, How to Integrate with Visual Basic and Other Development Tools |
| How to Join Multiple Wave Files into One Wave File | How to Join Multiple Wave Files into One Wave File |
| How to Make Outbound Calls | How to Make Outbound Calls |
| How to Match Touch Tones to Words | How to Match Touch Tones to Words |
| How to Move Files To/From a Website via FTP | Forward Messages to a Website, How to Move Files To/From a Website via FTP, How to Retrieve and Manipulate Internet Documents |
| How to Obtain Foreign Language and Other Speech Engines | How to Obtain Foreign Language and Other Speech Engines |
| How to Page an Operator at the Computer | How to Page an Operator at the Computer |
| How to Perform Call Transfers / Forwarding | How to Perform Call Transfers / Forwarding |
| How to Perform Conditional Call Processing | How to Perform Conditional Call Processing |
| How to Perform Credit Card Processing for E-Commerce | How to Perform Credit Card Processing for E-Commerce |
| How to Play Wave Sound Files | How to Play Wave Sound Files |
| How to Play a Sound File to the Speakers During a Call | How to Play a Sound File to the Speakers During a Call |
| How to Read and Write a Database from a Macro | Database Content, Example Call Trees, How to Read and Write a Database from a Macro |
| How to Record Audio from Callers | How to Record Audio from Callers |
| How to Restrict Access with Passwords | Static Content, How to Restrict Access with Passwords, How to Perform Conditional Call Processing |
| How to Retrieve and Manipulate Internet Documents | How to Retrieve and Manipulate Internet Documents |
| How to Retrieve and Use Caller ID Information | How to Retrieve and Use Caller ID Information |
| How to Run Active Call Center as a Service | Maximizing Operating System Uptime, How to Run Active Call Center as a Service |
| How to Schedule Monitoring and Dialing Tasks | How to Schedule Monitoring and Dialing Tasks, How to Start Monitoring Automatically on Power-Up, Scheduling Outbound Calls, Dialing Out on Multiple Lines Simultaneously |
| How to Send E-Mail from a Macro | Example Call Trees, Example Call Trees, How to Send E-Mail from a Macro |
| How to Set the Number of Rings Before Answer | How to Set the Number of Rings Before Answer |
| How to Set the Software to Answer Phone Calls | How to Set the Software to Answer Phone Calls |
| How to Start Monitoring Automatically on Power-Up | How to Start Monitoring Automatically on Power-Up |
| How to Start and Manipulate Applications from a Macro | How to Start and Manipulate Applications from a Macro |
| How to Use Voice-over-IP (VoIP) | How to Use Voice-over-IP (VoIP) |
| How to do a Timed Delay During a Call | How to do a Timed Delay During a Call |
| I |
| Identifying No Answers and Busy Signals | Identifying No Answers and Busy Signals, Special Considerations for Outbound Call Trees |
| If the User Asks for "Help"... | If the User Asks for "Help"... |
| If the response is not understood... | If the response is not understood... |
| If there is no response, or the question must be repeated... | If there is no response, or the question must be repeated... |
| Inbound vs. Outbound Call Trees | Special Considerations for Outbound Call Trees, Inbound vs. Outbound Call Trees |
| Initiating Calls from the User Interface | Automated Surveying, Telemarketing, and Polling, Initiating Calls from the User Interface |
| Initiating Outbound Calls | Initiating Outbound Calls |
| Initiating Outbound Calls from Inbound Calls | Initiating Outbound Calls from Inbound Calls |
| Initiating Outbound Calls from MS-DOS Applications | Initiating Outbound Calls from MS-DOS Applications |
| Initiating Outbound Calls from Third Party Applications | Initiating Outbound Calls from Third Party Applications |
| Initiating Outbound Dialing Directly via Active Call Center API | Dialing Out on Multiple Lines Simultaneously, Initiating Outbound Dialing Directly via Active Call Center API |
| Installation | Installation |
| Installation Instructions for Hardware Locked Product | Installation Instructions for Hardware Locked Product |
| Installing Brooktrout Telephony Cards | Troubleshooting Brooktrout TAPI Hardware, Installing Brooktrout Telephony Cards, Brooktrout Telephony Cards |
| Installing Dialogic Telephony Cards | Installing Dialogic Telephony Cards, Intel / Dialogic Telephony Boards, Installing Brooktrout Telephony Cards |
| Installing Microsoft Fax | Installing Microsoft Fax, Fax-on-Demand, Example Call Trees, How to Integrate Faxing |
| Integrating COM Applications | How to Start and Manipulate Applications from a Macro, Integrating COM Applications |
| Integrating Other Applications | Integrating Other Applications |
| Intel / Dialogic Telephony Boards | Intel / Dialogic Telephony Boards |
| Interactive Information Services | Interactive Information Services |
| Internet Topics | Internet Topics |
| Introduction | Quick-Start Tutorial, Getting Started, Introduction |
| Introduction to Call Trees | Introduction to Call Trees |
| Introduction to Macros and VBScript | VBScript Macros, Introduction to Macros and VBScript |
| K |
| Known Errors | Known Errors, Limitations of the Software |
| L |
| Learning VBScript | Testing and Debugging VBScript Macros, Learning VBScript |
| Limitations of the Software | Voice Modems, When Response Matches Field, Limitations of the Software |
| Local Variables | Local Variables |
| Lucent Text-to-Speech Engine | Lucent Text-to-Speech Engine, Tools Menu |
| Lucent Text-to-Speech Engine Software License Agreement | Lucent Text-to-Speech Engine Software License Agreement |
| M |
| Main Program Window | Menu Bar Options, Main Program Window |
| Make a Copy of a Call Tree | File Menu, Creating Extra Global Variables, Response Variable, Make a Copy of a Call Tree |
| Manipulating Call Trees | Manipulating Call Trees |
| Manually Installing Brooktrout Wave Drivers | Manually Installing Brooktrout Wave Drivers |
| Maximizing Operating System Uptime | Maximizing Operating System Uptime |
| Maximizing Uptime for Telephony Hardware | Maximizing Uptime for Telephony Hardware |
| Maximizing the Active Call Center Software's Uptime | Maximizing the Active Call Center Software's Uptime |
| Maximizing the Computer's Uptime | Maximizing the Computer's Uptime |
| Meeting Reliability Targets with Active Call Center | Meeting Reliability Targets with Active Call Center |
| Menu Bar Options | Menu Bar Options |
| Message Forwarding | Message Forwarding |
| ModemBlaster DE5620 Modems | ModemBlaster DE5620 Modems |
| Modifying Voices | Modifying Voices |
| Moving Call Trees | Moving Call Trees |
| N |
| Node | Node |
| Node Variables | Node Variables, Node Variables |
| Nodes | Introduction to Call Trees, How to Perform Conditional Call Processing, Nodes, How Call Trees are Processed |
| O |
| Open a Call Tree | Open a Call Tree |
| Outbound Calls | Automated Surveying, Telemarketing, and Polling, Automated Alerting Applications, Example Call Trees, How to Make Outbound Calls, Outbound Calls |
| Outbound Dialing COM Object | Active Call Center API, Active Call Center API, Maximizing the Active Call Center Software's Uptime, How to Integrate with Visual Basic and Other Development Tools, Power Dialer COM Object for Multi-Line Dialing, Dialing Out on Multiple Lines Simultaneously, Outbound Dialing COM Object |
| P |
| PassedValue variable | Outbound Dialing COM Object, PassedValue variable |
| Phone Calls Menu | Phone Calls Menu |
| Phonetic Alphabets and Special Symbols for <SpelledWord> | Phonetic Alphabets and Special Symbols for <SpelledWord>, When Response Matches Field |
| Play a Sound File From a Macro | How to Play a Sound File to the Speakers During a Call, Play a Sound File From a Macro |
| PlayTouchTones Variable | SendModemCommands Variable, SendModemCommands Variable, PlayTouchTones Variable |
| Power Dialer COM Object for Multi-Line Dialing | Power Dialer COM Object for Multi-Line Dialing, Dialing Out on Multiple Lines Simultaneously, Dialing Out on Multiple Lines Simultaneously, Dialing Out on Multiple Lines Simultaneously, Outbound Dialing COM Object |
| Q |
| Question Tab | Question Tab |
| Quick-Start Tutorial | Answering Machine, Example Call Trees, How to Perform Conditional Call Processing, Creating Extra Global Variables, Node Variables, Record Variables, Record Variables, Response Variable, Response Variable, Response Variable, Variables Used in Macros, Quick-Start Tutorial, Getting Started |
| Quick-Start Tutorial |
| Instructions | How to Perform Conditional Call Processing, How to Perform Conditional Call Processing, How to Record Audio from Callers, Node Variables, Node Variables, Folder Variable, Folder Variable, Add New Responses, Responses Tab, Ask This Question, Don't Ask a Question at this Node, Question Tab, Creating, Modifying, and Deleting Nodes, Creating, Modifying, and Deleting Nodes, Quick-Start Tutorial: Instructions |
| Learning Objectives | Quick-Start Tutorial: Learning Objectives |
| Review Objectives | Quick-Start Tutorial: Review Objectives |
| R |
| Reading E-Mail from a COM Compliant Client | Reading E-Mail from a COM Compliant Client |
| RealSpeak (TM) Control Sequences | Customizing Speech Output, RealSpeak (TM) Control Sequences |
| RealSpeak (TM) Text-to-Speech Engine | RealSpeak (TM) Text-to-Speech Engine |
| RealSpeak(TM) Engine Custom User Dictionary | RealSpeak(TM) Engine Custom User Dictionary |
| Record Variables | Maximizing the Active Call Center Software's Uptime, Content from Existing Files, Content from Existing Files, Forwarding Messages to Other Phones and Pagers, Forwarding Messages to Other Phones and Pagers, Forwarding Messages to Other Phones and Pagers, Forward Voice Messages to E-Mail, Forward Voice Messages to E-Mail, Forward Voice Messages to E-Mail, Voice Mail, Voice Mail, Answering Machine, Answering Machine, Answering Machine, How to Change Recording Silence Detection Levels, How to Record Audio from Callers, Voice Telephony Settings, Record Variables |
| Recording and Modifying WAV Audio Files | Recording and Modifying WAV Audio Files, How to Play Wave Sound Files, Speak Variables, Ask This Question |
| Response Variable | Response Variable |
| Responses Tab | How to Accept Different Types of Responses, How to Perform Conditional Call Processing, Responses Tab |
| Riding the Nines | Riding the Nines |
| Run an Application from a Macro | Run an Application from a Macro |
| S |
| Sales Force Reporting and Monitoring | Sales Force Reporting and Monitoring |
| Saving Call Trees | Saving Call Trees |
| Scaling Active Call Center Deployments | Scaling Active Call Center Deployments |
| Scheduling Outbound Calls | Scheduling Outbound Calls |
| Selecting Lucent Text-to-Speech Voice and Language | Selecting Lucent Text-to-Speech Voice and Language |
| SendModemCommands Variable | Virtual Receptionist, How to Perform Call Transfers / Forwarding, SendModemCommands Variable |
| Sending E-Mail from a Simple Mail Client | Sending E-Mail from a Simple Mail Client |
| Sending E-Mail with Microsoft CDO | Sending E-Mail with Microsoft CDO |
| Sending E-Mail with a COM Compliant Client | Sending E-Mail with a COM Compliant Client |
| Silence Detection | Record Variables, How to Change Recording Silence Detection Levels |
| Speak Variables | Content from Existing Files, Static Content, Answering Machine, How to Play Wave Sound Files, Record Variables, Record Variables, SpeakInteractiveWave Variables, SpeakInteractive Variables, Speak Variables |
| SpeakInteractive Variables | How to Enable Fast Forward/Rewind and Other Special Playback Features, SpeakInteractive Variables, Speak Variables |
| SpeakInteractiveWave Variables | Voice Mail, Answering Machine, How to Enable Fast Forward/Rewind and Other Special Playback Features, How to Play Wave Sound Files, SpeakInteractiveWave Variables, SpeakInteractive Variables, SpeakInteractive Variables, Speak Variables, Speak Variables |
| Special Considerations for Outbound Call Trees | Special Considerations for Outbound Call Trees |
| Starting Active Call Center for the First Time | Starting Active Call Center for the First Time, Installation Instructions for Hardware Locked Product |
| Static Content | Static Content |
| System Requirements | System Requirements |
| T |
| TAPI | TAPI |
| TAPI Telephony Hardware-Specific Issues | TAPI Telephony Hardware-Specific Issues, Troubleshooting: Caller ID Problems, Troubleshooting: General Telephony Hardware Problems |
| Technical Details on Supported Audio Formats | Technical Details on Supported Audio Formats |
| Technical Information | Technical Information |
| Telephony Hardware | Telephony Hardware |
| Terminal Node | Terminal Node |
| Test Active Call Center's Reliability | Test Active Call Center's Reliability |
| Test the Macro Button | Test the Macro Button |
| Testing Your Modems and Telephony Hardware | Tools Menu, Testing Your Modems and Telephony Hardware |
| Testing and Debugging VBScript Macros | Testing and Debugging VBScript Macros, When Response Matches Field |
| The Call History | The Call History |
| Three Way (or Conference) Calling | Conversation Recording Solutions, Conversation Recording Solutions, How to Implement Three Way Calling, Three Way (or Conference) Calling |
| Three-Way Calling with a Brooktrout ATI Card | Three-Way Calling with a Brooktrout ATI Card |
| Tools Menu | Tools Menu |
| Touch Tone Buffer Variables | Create Streaming Audio Webcasts from the Telephone, Touch Tone Buffer Variables |
| Touch Tone Detection | When Response Matches Field, Quick-Start Tutorial: Instructions, How to Accept Different Types of Responses, Examples of Accepting Different Responses |
| TransferCallTo Variable | Virtual Receptionist, Virtual Receptionist, How to Perform Call Transfers / Forwarding, How to Perform Call Transfers / Forwarding, TransferCallTo Variable |
| Troubleshooting | Troubleshooting |
| Troubleshooting Brooktrout TAPI Hardware | Troubleshooting Brooktrout TAPI Hardware, TAPI Telephony Hardware-Specific Issues, Installing Brooktrout Telephony Cards, Brooktrout Telephony Cards, How to Enable Multiple Lines |
| Troubleshooting |
| Caller ID Problems | Troubleshooting: Caller ID Problems, Caller ID Variables |
| General Telephony Hardware Problems | Troubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems, Voice Modems |
| Installation Problems | Troubleshooting: Installation Problems |
| Modem Test Problems | Troubleshooting: General Telephony Hardware Problems, Troubleshooting: Modem Test Problems |
| Software Suddenly Stops Working | Troubleshooting: Software Suddenly Stops Working |
| Touch Tone Detection | Troubleshooting: Touch Tone Detection |
| Typographical Conventions | Typographical Conventions |
| U |
| Uninstall Active Call Center | Uninstall Active Call Center, Installation Instructions for Hardware Locked Product |
| Update Responses Button | Update Responses Button |
| Use Operator Override During Touch Tone Input | Use Operator Override During Touch Tone Input |
| Use a Custom Timeout Setting at this Node | Record Variables, Use a Custom Timeout Setting at this Node |
| Use a Specific Text-to-Speech Engine at this Node | Use a Specific Text-to-Speech Engine at this Node |
| Using Software Based Answer Detection | Voice Telephony Settings, Using Software Based Answer Detection, Special Considerations for Outbound Call Trees |
| Using the Default Call History | Using the Default Call History |
| Using the Edit Node Window | Using the Edit Node Window |
| V |
| VBScript | VBScript |
| VBScript Built-In Functions (Global Functions) | VBScript Built-In Functions (Global Functions) |
| VBScript Macro Field | VBScript Macro Field |
| VBScript Macro Tab | VBScript Macro Tab |
| VBScript Macros | VBScript Macros |
| VBScript Resources | VBScript Resources, Learning VBScript, Introduction to Macros and VBScript |
| Variables Used in Macros | Variables Used in Macros |
| Virtual Receptionist | Virtual Receptionist |
| Visual Depiction of Nodes | Branch to Node Field, Visual Depiction of Nodes |
| Voice Mail | Voice Mail |
| Voice Modems | Voice Modems |
| Voice Telephony Settings | Technical Details on Supported Audio Formats, Voice Telephony Settings, Tools Menu, Answering Machines on Outbound Calls, Using Software Based Answer Detection |
| W |
| Web Site with Telephony Features | Web Site with Telephony Features |
| Web or Internet Content | Web or Internet Content |
| When Response Matches Field | When Response Matches Field |
| Wizards Menu | Example Call Trees, Wizards Menu |
| M |
| memory leak | memory leak |
| P |
| program folder | program folder |
| T |
| telephony card | telephony card |
| V |
| voice modem | voice modem,
|