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Telephony Hardware

Hardware that connects the PC to telephone lines is required in order to use Active Call Center on live telephone calls. This section of the manual discusses various types of hardware and includes installation and performance suggestions.

The general requirements for compatible telephony hardware are as follows:

The most common types of hardware used with Active Call Center are:

In This Chapter

Voice Modems

Brooktrout Telephony Cards

Intel / Dialogic Telephony Boards

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