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Active Call Center's default Call History database is a Microsoft Access 2000 database named Phone Call Log.mdb. The user has significantly expanded control over the use of the Call History. With the newest versions of Active Call Center, the user can customize the Call History database that's used to virtually any database compatible with Microsoft's ActiveX Data Objects (ADO).
The discussion in this section revolves around using database reporting tools with the default Call History database. For a discussion about customizing the Call History database to use other formats, refer to the section on Customizing the Call History Database Format.