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Meeting Reliability Targets with Active Call Center

This section discusses components of an Active Call Center system and specific techniques for maximizing reliability of those components. The discussion in this section coupled with the general framework presented in the previous section should help with the implementation of a robust telephony solution.

Components of an Active Call Center IVR System

Computers running Active Call Center consist of the following components:

Each of the components above are discussed in detail in the sections that follow.

In This Section

Maximizing the Computer's Uptime

Maximizing Uptime for Telephony Hardware

Maximizing Operating System Uptime

Maximizing the Active Call Center Software's Uptime

Active Call Center Professional Features

Test Active Call Center's Reliability

See Also

Enterprise Class Telephony

Riding the Nines

Formulating Reliability Targets

Scaling Active Call Center Deployments