Meeting Reliability Targets with Active Call Center

This section discusses components of an Active Call Center system and specific techniques for maximizing reliability of those components. The discussion in this section coupled with the general framework presented in the previous section should help with the implementation of a robust telephony solution.

Components of an Active Call Center IVR System

Computers running Active Call Center consist of the following components:

• Computer (hard drive, CPU, RAM, chassis, power supply)
• Telephony hardware (modem or telephony card)
• Operating system
• Active Call Center software. Use Active Call Center Professional for maximum uptime.
• External components that are integrated with Active Call Center through VBScript Macros.

Each of the components above are discussed in detail in the sections that follow.