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Dynamic question prompts are prompts that are created on the fly as a Call Tree is executing. They allow the call experience to be significantly customized for the caller. Active Call Center versions 2.1.0 and higher have support for dynamic prompts.
Dynamic prompts are created by inserting Node variables into the prompt text or prompt wave filename. The Node variable should be inserted between << and >> markers. For example, assuming the Answer_Node variable was set to Mike, the following text would evaluate as shown below:
Defined Prompt:
Hello <<Answer_Phone>>, please enter your password.
Reads as:
Hello Mike, please enter your password.
Node variables can also be used in place of the wave file name using the exact same syntax. For example, entering the following will select a wave file from a directory determined by the value of the Answer_Phone Node variable:
C:\<<Answer_Phone>>\Sound File.wav
For an example Call Tree that shows the use of dynamic prompts, refer to the Dynamic Question Prompts example Call Tree in the Examples folder.