Examples of Accepting Different Responses
This section includes a series of examples that show how to accept a variety of responses. The basic procedure involved in all of these examples is shown below. Steps 1-2 and 4-6 are common to all examples; Step 3 will be replaced by specific instructions for each of the examples in this section.
Step 1. Create a New Call Tree from the menu bar by clicking File ... New Call Tree.
Step 2. Enter a digital greeting.
- Click on the Answer_Phone Node in the Call Tree (you can click either the purple telephone icon or the text that reads "Answer_Phone").
- A window labelled "Edit Node" will appear. The "Question" tab will be active on the Edit Node window by default.
- Under "Ask this Question" type:
Speak or touch tone a response.
- Under "If there is no response, or the question must be repeated..." type:
Speak or touch tone a response.
Step 3. Enter the response(s) expected.
- To begin defining the type of response to expect, click on the tab marked Responses in the Edit Node window.
- The remainder of the instructions for this section are provided for each of the specific examples below.
Step 4. Modify the Macro to show the caller's response.
Step 5. Since we are now done with this Node, click the button marked Click here when finished.
Step 6. Test how different responses are accepted by using Phone Calls ... Simulate Calls from the menu bar. The types of responses that will be accepted will depend on the entries on the Responses tab from step 3.
Specific Example Instructions
For each of the specific examples, add the following under Step 3 of the general instructions given above. Remember to start each example with a new Call Tree (so start each from Step 1 from the instructions above).
- Accept a touch tone:
- Under "Branch to Node", type Test.
- Under "When Response Matches", type or pick <TouchTone>.
- Click Add New.
- Continue with Step 4 from the instructions given earlier in this section.
- Accept four digit touch tone number:
- Under "Branch to Node", type Test.
- Under "When Response Matches", type <Digits04>.
- Click Add New.
- Continue with Step 4 from the instructions given earlier in this section.
- Accept a yes or no:
- Under "Branch to Node", type Test.
- Under "When Response Matches", type or pick <YesNo>.
- Click Add New.
- Continue with Step 4 from the instructions given earlier in this section.
- Accept an order for lunch via speech recognition (this example accepts input such as "hot dog", "sandwich", "fries"):
- Under "Branch to Node", type Test.
- Under "When Response Matches", type hot dog.
- Click Add New.
- Under "When Response Matches", type sandwich.
- Click Add New.
- Under "When Response Matches", type [opt] French fries.
- Click Add New.
- Continue with Step 4 from the instructions given earlier in this section.
- Accept an order for fruit via speech recognition (this example accepts input such as "five bananas", "two strawberries", "three apples"):
- Under "Branch to Node", type Test.
- Under "When Response Matches", type <Natural> Bananas.
- Click Add New.
- Under "When Response Matches", type <Natural> Apples.
- Click Add New.
- Under "When Response Matches", type <Natural> Straw berries.
- Click Add New.
- Continue with Step 4 from the instructions given earlier in this section.
