Automating Windows Tasks

Some applications will require operating system functions to be performed during Call Tree processing. These types of functions might include:

• Starting other applications.
• Sending keystrokes to other applications.
• Reading/Writing registry entries.

Much of this functionality is provided through something called "Windows Script Host" (WSH). WSH is a part of Microsoft Windows operating systems that provides the software components required to perform functions such as those described above.

Users can download and install the most recent versions of WSH from the WSH web site: http://msdn.microsoft.com/scripting/windowshost/default.htm. Complete documentation on WSH is also available at this site.

Be warned that some of the WSH functionality depends on the WScript object. As far as we know, the WScript object is only available for scripts that are run directly through WScript.exe. However, the other WSH objects are available to Active Call Center macros using the CreateObject function. If use of the WScript object a requirement, consider running the script by launching CScript.exe or WScript.exe from the command line with the techniques described in the next few sections. CScript.exe and WScript.exe are documented in Microsoft's WSH documentation.