Web or Internet Content

Active Call Center can dynamically link internet and web content with a telephony application. This feature opens up a world of possible uses for Active Call Center:

• Phone-based web browsing.
• Real-time shared data between web and telephony corporate data stores.
• Retrieve and deliver information that can be accessed by the web but is otherwise inaccessible.

The basic steps involved in creating interactive Call Trees that deliver web content is as follows:

• Identify the data to be delivered to the caller and the location of the data.
• Design a Call Tree that collects the caller's request.
• Use the information input by the caller to construct an internet URL or web query that can be executed through Internet Explorer or other web-enabled application.
• Use a COM interface to Internet Explorer or other web-enabled application to perform the query through a VBScript macro.
• Report the results to the caller using Speak variables.

The Internet Stock Quotes and Internet Weather example Call Trees in the Examples folder provide examples of how to retrieve and deliver web content.