Forwarding Messages to Other Phones and Pagers

Active Call Center can accept voice or numeric messages and forward those messages to cell phones, pagers, and other devices.

Forward a Message to Another Number

Message Forwarding and Message Forwarding Outbound example Call Trees are in the Examples folder for reference. The basic steps involved in forwarding voice messages to are as follows:

• Create a Call Tree capable of delivering a wave file specified by the PassedValue variable.
• Determine the phone number that will receive the message by menu selection or hard-coding.
• Use the Record or RecordWave variables to record audio from the caller.
• Use the SaveFileAfterRecord variable to save the audio to a wave file.
• Invoke the Active Call Center outbound dialer COM object and set the PassedValue property to the name of the wave file just recorded.
• Set the number to dial for the outbound dialer object and initiate the call using the Call Tree created for delivering wave files.

Forward a Numeric Message to a Pager

• Create a Call Tree capable of delivering numeric messages specified by the PassedValue variable. This Call Tree will probably have to use the SendModemCommands variable to send touch tones to the numeric pager.
• Determine the pager number that will receive the page by menu selection or hard-coding.
• Use touch tone prompts to accept the numeric page from the caller.
• Invoke the Active Call Center outbound dialer COM object and set the PassedValue property to the number input by the caller.
• Set the number to dial for the outbound dialer object and initiate the call using the Call Tree created for delivering numeric pages.