Forward Voice Messages to E-Mail

Active Call Center can accept voice messages and forward those voice messages to e-mail, provided that software that can be used for message creation and delivery is available.

The Voice Mail to EMail example Call Tree (in the Examples folder) demonstrates the use of Microsoft Outlook 98/2000 for voice message delivery.

The basic steps involved in sending voice mail to e-mail are as follows:

• Determine the e-mail address that will receive the message by menu selection or hard-coding.
• Use the Record or RecordWave variables to record audio.
• Use the SaveFileAfterRecord variable to save the audio to a wave file.
• Invoke an e-mail application that has a COM interface from the VBScript Macros (for example, Microsoft Outlook).
• Using the mail application's COM interface: Build the mail message, attaching the wave file saved earlier. Address the mail message using the address determined earlier or using a hard-coded address.
• Use the mail application's COM interface to send the message.