|
|
|
|
|
|
Many developers find that certain functions or pieces of code are used many times in a Call Tree or in multiple Call Trees. It's inefficient to have many copies of the same macro code running around in a Call Tree because modifications to the code have to be performed many times.
To help solve this problem, Active Call Center includes a user-definable file of "built-in" VBScript functions. The "built-in" VBScript functions are considered "global" functions in the sense that they are available whenever any macro executes.
By including commonly used functions and procedures in this file, developers can simplify the task of reusing macro code. To modify the built-in VBScript functions:
From the menu bar, choose Tools ... Modify Built-In VBScript Functions.
Note: Active Call Center has trouble distinguishing between errors in VBScript built-in functions and errors in Node macros. For best results, test your functions carefully at a single Node before copying them to the built-in functions file.