Call History Tips and Tricks

Here are some tips and tricks to maximize use of the Call History:

Set the Folder variable in the Node macros so that calls will get filed into specific folders. This will expedite locating specific types of calls.
Keep the Call History tidy: delete calls that are no longer needed. If you are using the default Call History, use the Compact Call History File option in the Tools menu to reduce the size of the database. If you are using a custom Call History, use your own database tools to maintain the Call History. An excessively large Call History will slow down Active Call Center, so keep the Call History as small as possible.
If the Call History gets corrupted or there is a need to start with a blank Call History, copy the file named "Blank Phone Call Log.mdb" to "Phone Call Log.mdb" in the Active Call Center program folder. The "Phone Call Log.mdb" file is the Call History used by Active Call Center; the blank log is a blank template provided to accommodate these situations.
If you have Microsoft Access, Microsoft Visual Basic, or some other means to read Microsoft Access 2000 databases, you can access the default Call History directly and manipulate it. The default Call History is saved in the file "Phone Call Log.mdb" in the Active Call Center program folder. Do not change the format of the existing Call History database tables. More details on using the Call History for advanced applications is provided in the next section.
For applications that do not require use of the Call History, Call History features can be selectively disabled. For example, they may be limited to saving only time and CallID numbers by changing the settings under Tools ... Voice Telephony Settings to not save data to the Call History. Call History features can also be disabled completely by unchecking the Use Call History to generate a sequential Call ID option. This can significantly improve application performance where detailed logging is not required or wher logging is managed within the scripts.