PassedValue variable

The PassedValue variable only applies in Call Trees that are used for outbound calls initiated from third-party applications. PassedValue is a read-only variable and can only be used to pass information from an external program to Active Call Center.

When an outside application is used to initiate outbound dialing in Active Call Center, information specific to that call may be required by the Call Tree. This is the situation that requires use of the PassedValue variable.

Examples of such situations include:

• A Microsoft Access database contains a list of customers and amounts past due. Microsoft Access is used to initiate Active Call Center outbound calls to the customers. The Microsoft Access program provides the amount due which is different for each customer, but required by the Active Call Center Call Tree. In this case, Microsoft Access may deliver the amount due to Active Call Center via the PassedValue variable.
• A Microsoft Excel spreadsheet is used for stock portfolio alerts. When a stock reaches a price target, Microsoft Excel initiates an outbound call via Active Call Center. To customize the stock alert, the name of the stock that has hit the target might be sent from Excel to Active Call Center in the PassedValue variable.

Refer to the Inbound Call Initiates Outbound Call Example for an example of how to use the PassedValue variable (look in the macro for the Node "Make_Outbound_Call").

Passing Multiple Values

To pass multiple values, pass a series of values as a delimited string and use the VBScript Split function to separate them. For example:

Dim strText,strArray,strMsg
strText = "1,Apple,B,Cat"
strArray = Split(strText, ",", -1, 1)
' strArray(0) contains "1".
' strArray(1) contains "Apple".
' strArray(2) contains "B".
' strArray(3) contains "Cat".
MsgBox strArray(0)
MsgBox strArray(1)
MsgBox strArray(2)
MsgBox strArray(3)