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Troubleshooting: Caller ID Problems

Active Call Center provides Caller ID support through Windows TAPI. Therefore, this software can only read and process Caller ID information if the telephony hardware and drivers support Caller ID under TAPI. To check for TAPI Caller ID support, refer to the documentation for your modem or telephony card.

A variety of situations can prevent Caller ID information from being read. With telephony devices that claim to support Caller ID, the problems virtually all relate to failure of the drivers to correctly deliver Caller ID information to Windows TAPI. We recommend troubleshooting as follows:

Note: Some ModemBlaster DE5620 modems have an error in their drivers that prevents support for Caller ID. A fix is described in the section on Modem Specific Issues.

See Also


Troubleshooting: Installation Problems

Troubleshooting: Modem Test Problems

Troubleshooting: General Telephony Hardware Problems

Troubleshooting: Touch Tone Detection

Troubleshooting: Software Suddenly Stops Working

Checking for Device or Resource Conflicts

Checking Installation of Telephony Audio Drivers

Advanced Modem Diagnostics

TAPI Telephony Hardware-Specific Issues

Known Errors