Lucent Text-to-Speech Engine

Commercial versions of Active Call Center that support up to 5 lines ship with Lucent Technologies text-to-speech engine. Lucent's award-winning speech technology helps give Active Call Center Call Trees a professional and nearly human voice.

The Lucent text-to-speech engine is highly configurable - all of the following features are adjustable:

• Rate of speaking.
• Pitch of voice.
• Volume of voice.
• Pauses during speaking.
• Gender of voice.
• Language of voice.
• Audio output format.

This chapter discusses the use and configuration of the Lucent text-to-speech engine.

The Lucent text-to-speech engine that ships with Active Call Center is designed and licensed for use with Active Call Center only. The Lucent text-to-speech engine is not included in the high-end Active Call Center Professional version.