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Essential How-To's

This chapter and the following chapter provide a potpourri of useful information about Active Call Center features.

In This Chapter

How to Set the Software to Answer Phone Calls

How to Play Wave Sound Files

How to Record Audio from Callers

How to Perform Conditional Call Processing

How to Accept Different Types of Responses

How to Retrieve and Use Caller ID Information

How to Make Outbound Calls

How to Enable Multiple Lines

How to Build a Reliable, Scalable Telephony System