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Example Applications

A vast variety of telephony applications can be deployed with Active Call Center. This chapter discusses several different types of applications and strategies for deployment. Use this chapter as a starting point for specific projects or as a springboard for your own ideas.

In This Chapter

Example Call Trees

Answering Machine

Voice Mail

Message Forwarding

Virtual Receptionist


Interactive Information Services

Sales Force Reporting and Monitoring

Automated Alerting Applications

Automated Surveying, Telemarketing, and Polling

Web Site with Telephony Features

Conversation Recording Solutions