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Example Applications

A vast variety of telephony applications can be deployed with Active Call Center. This chapter discusses several different types of applications and strategies for deployment. Use this chapter as a starting point for specific projects or as a springboard for your own ideas.

In This Chapter

Example Call Trees

Answering Machine

Voice Mail

Message Forwarding

Virtual Receptionist

Fax-on-Demand

Interactive Information Services

Sales Force Reporting and Monitoring

Automated Alerting Applications

Automated Surveying, Telemarketing, and Polling

Web Site with Telephony Features

Conversation Recording Solutions