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Outbound Calls

All versions of Active Call Center include outbound dialing components. The standard dialing components are perfect for deploying single-line outbound dialing solutions. For two to three line dialing solutions, the ACCMultiOutbound object can be used. For robust, multi-line, scalable dialing applications, the Power Dialer for Active Call Center Professional can be used.

Active Call Center includes facilities for performing outbound calls. Using the outbound dialing features, Active Call Center can be configured to:

Learning Objectives

After completing this chapter, you should:

In This Chapter

Initiating Outbound Calls

Outbound Dialing COM Object

Dialing Out on Multiple Lines Simultaneously

Power Dialer COM Object for Multi-Line Dialing

Scheduling Outbound Calls

Special Considerations for Outbound Call Trees