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Nodes

Call Trees are built from of individual, connected Nodes. Each Node represents a single step of a phone call.

A phone call starts at the first step, the Answer_Phone Node, and then is passed step-by-step to other Nodes. The call continues until reaching a point where there are no further Nodes - these points are referred to as "terminal Nodes".

Every Node has three major components:

  1. A question to be posed to the caller at the Node (optional - Nodes are not required to have questions).
  2. A template of defined responses that are expected at the Node (optional).
  3. A VBScript Macro that is executed at the Node (optional).

Nodes that have a question are referred to as "Question Nodes"; those that do not have questions are referred to as "Action Nodes".

Learning Objectives

Learning objectives for this chapter are separated by section. After completing this chapter, you should:

Items covered in "Visual Depiction of Nodes":

Items covered in "Components of a Node and How They are Processed":

Items covered in "Creating, Modifying, and Deleting Nodes":

Items covered in "Using the Edit Node Window":

Items covered in "Edit Node Window: Question Tab":

Items covered in "Edit Node Window: Responses Tab":

Items covered in "Edit Node Window: VBScript Macro Tab":

Items covered in "Edit Node Window: Advanced Tab":

In This Chapter

Visual Depiction of Nodes

Components of a Node and How they are Processed

Creating, Modifying, and Deleting Nodes

Using the Edit Node Window