Quick-Start Tutorial: Review Objectives

• Learn basic elements of the Active Call Center user interface:

You should have gained some understanding of how Call Trees are shown on the main Active Call Center program window. You should have learned that you can edit Nodes that are displayed by clicking on them.

• See how Call Trees visually represent paths that calls can follow.
• Learn basic elements of the Edit Node screen:

You should have some understanding of the three primary elements that comprise a Node: a Question, its associated Responses, and the associated Macro. You should have seen the beginnings of these elements interact to provide a dynamic, interactive environment for your phone calls.

• Learn where to enter questions, responses, and macros for a given Node:

These items are entered on the appropriate tabs in the Edit Node window.

• See how new Nodes are created by adding response definitions:

The only way to create new Nodes is by defining responses for a previous Node.

• See how to route a call to different Nodes based on user input.

This was demonstrated in step 4.

• See how to record audio.

This was done by setting the Record variable in the macros in steps 5 and 6.

• Learn how to simulate phone calls.

As per step 7, this is accomplished by clicking Phone Calls... Simulate Call from the menu bar.

• Learn how to monitor for incoming phone calls.

As per step 8, this is accomplished by clicking Phone Calls... Monitor Phone Lines from the menu bar.

• See how to view call information in the Call History.

This was demonstrated in step 9.