Quick-Start Tutorial: Learning Objectives
While working through the quick-start tutorial, you should:
- Learn basic elements of the Active Call Center user interface.
- See how Call Trees visually represent paths that calls can follow.
- Learn basic elements of the Edit Node screen.
- Learn where to enter questions, responses, and macros.
- See how new Nodes are created by adding response definitions.
- See how to route a call to different Nodes based on user input.
- See how to record audio.
- Learn how to simulate phone calls.
- Learn how to monitor for incoming phone calls.
- See how to view call information in the Call History.
