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Introduction

Active Call Center is software that answers and processes incoming or outbound telephone calls. Here's a summary of how Active Call Center handles inbound calls:

Outbound call operation is very similar, except for the following differences:

In This Chapter

Getting Started

Starting Active Call Center for the First Time

Testing Your Modems and Telephony Hardware

Introduction to Call Trees

Main Program Window

Introduction to Macros and VBScript

Examples

Limitations of the Software