IVR Software for Windows Telephony API (TAPI)

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Active Call Center IVR Developer Edition includes an evaluation mode. Try it today!

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Features

Active Call Center's primary advantages are reliability and low total cost of deployment. Customers report that properly configured Active Call Center Professional systems run error-free for long periods of time and Active Call Center has successfully been used by military agencies and other entities that required fault-tolerant operation. On the Microsoft Windows platform you will be hard pressed to find a product matching Active Call Center's reliability in any price range.

With your computer, Active Call Center (starting at $399), a good voice modem (about $99 per line) or telephony card (about $129 per line), and a few hours of time you can have a fully functional phone attendant in place. Most competing products will cost hundreds or thousands of dollars more in time and materials.

Features and Benefits for the New User

Installs and uninstalls quickly and easily, even works with voice modems!
Easy to learn user interface can be learned in less than an hour!
Visual depiction of call paths.
Extensive manual, help file, and examples. Read the manual online or in PDF .
Tutorial videos.
Automates inbound and outbound calls.
Rapid integration with existing hardware, software, data, and networks.
Completely self-contained, requires only compatible hardware.
Low cost of implementation and maintenance.
Online discussion group and technical support forum.

Features for Handling Incoming Calls

Prompt caller with pre-recorded prompts or generated text-to-speech.
Accepts touch tone input.
Allows recording of audio which can then be saved to WAV files.
Supports advanced audio playback features like fast forward/rewind, speed up/slow down, etc.
Conditional branching and looping during a call based on caller's responses.
Multiple line support is included in the Standard version for up to 5 phone lines.
Users that require more than 5 lines can purchase the Professional version.
Supports both announced and "blind" call transfers and forwarding .
Detailed data about each call is saved to an easy-to-use call log database .
Caller ID support and conditional processing based on Caller ID information.
Virtually unlimited depth of call paths.

Features for Making Outbound Calls

All the features for incoming calls, PLUS:
Make calls to a list of people automatically .
Results of outbound calls are saved to an easy-to-use call log database.
Software or hardware based answer detection to determine if a call was answered.
Initiate one or more outbound calls from an inbound call .
High efficiency Power Dialer add-on available.
COM object and command line parameters to integrate outbound dialing with other programs.

Features for Customization and Integration

Fully customize call logic with Microsoft Visual Basic Script (VB Script) .
Integrates easily with Microsoft Office applications: Excel, Access, Word, etc .
Integrates easily with custom Visual Basic, Delphi, and C++ applications .
Integrates easily with internet client and server applications.
Integrates easily with other types of applications .
Customize the call log database to work with almost any ADO database.
Telephony implementation uses Microsoft TAPI for maximum compatibility.
Supports Brooktrout / Rhetorex telephony cards , Dialogic , Avaya IPOffice & more!

Text-to-Speech Features

Male and female synthesized voices in 7 languages all included in Standard version!
Choice of Text-to-Speech Engines: Microsoft, Lucent, RealSpeak (TM).
E-mail preprocessing with the Lucent speech engine .
Microsoft SAPI 4 compliant, allows use of third party speech engines.
Foreign languages supported with Lucent or other third party engines.
Control speech with built-in pronunciation editor or run-time control tags .
Customize speed, pitch, pace, age, gender, and other features of the voices .
Easily use prerecorded audio in place of computer generated text-to-speech.

High Performance Features

Optimized to take advantage of modern processor architecture features such as HyperThreading.
Runs as a service under Windows 2000/XP for maximum reliability.
Provides multiple layers of fault monitoring when run as a service.
Readily scalable to more lines for when your business grows!
Performance tuning guide included in the documentation.

Last Updated ( Thursday, 25 January 2007 )

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